Privacy Policy
We value your privacy at Key Stone Ridge
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timelines, and budget constraints to tailor our services to your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom
Information Sharing and Disclosure
Key Stone Ridge safeguards your privacy and does not sell your personal information to third parties. We share information only when needed to deliver our services or when required by law.
We may share essential details with trusted service partners who assist in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it only for the services they supply to us.
We may disclose information when required by law, a court order, or government request. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost care and deploy suitable technical and procedural safeguards to keep it safe. This involves safe data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data in transit to safeguard information between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to authorized staff who require it to deliver services.
Although we employ strong security measures, no internet transmission method is completely secure. We continuously update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal information. Depending on applicable laws, you may be able to access, modify, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe in accordance with applicable laws.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting purposes
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your online experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies might impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only Key Stone Ridge and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
Please review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions regarding this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
Key Stone Ridge Privacy Team
Mayfair Florist, 10 Berkeley Street, London
London, United Kingdom W1J 8DT
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.